Terms & Conditions

TERMS & CONDITIONS

Model Enthusiasts Terms & Conditions

Our prices are subject to alteration without notice.

You may pay via Paypal, credit ot debit card. All payments must be in GB pounds.

We will dispatch your purchase as soon as possible. You can expect to receive it normally within one to three days following your order. 

Some products are not recommended for children under 14. Particular attention should to be paid to any safety instructions. Model Enthusiasts are not responsible for any injury or damage caused when using these products.

Customer Service:

You are welcome to contact us for further advice or information on this e-mail link:  shop@modelenthusiasts.com.

When things go wrong:

Occasionally, things might not go exactly as we would like - if we somehow fail to meet your expectations please let us know.

We value and appreciate your feedback, and will strive to “make it right.” You can contact us via this special e-mail link: shop@modelenthusiasts.com.

We will acknowledge all complaints / feedback quickly and update you as to status and resolution.

Damaged or broken items and Faulty Under Guarantee

If a model is damaged upon receipt please contact us to arrange a replacement.

If you experience a problem during the manufacturers guarantee period please let us know and we will resolve the issue for you.

In these cases contact us on shop@modelenthusiasts.com . Do not return a model back to us without our prior authorisation and postal instructions. We can not be held responsible for items sent back to us going missing or being damaged in the post.

Changing your mind:

Changing your mind before dispatch is OK if done within 30 days after dispatch from our premises. Any returns must include all packaging and product in unused mint condition. The return postage is non-refundable.

Finally:

These terms and conditions do not affect your statutory rights. Any questions or queries can be addressed to shop@modelenthusiasts.com